Like I said before Eureka, the KM system, keeps employees from reinventing the wheel. This is evident from the fact the system has prevented at least 300,000 redundant solutions. Holtshouse, Xerox director of Corporate Strategy, states “Eureka was developed so once somebody spends a lot of time developing this expensive answer, it gets shared, and other employees don’t have to repeat it.” and “Customers get better service because when it occurs again, someone else doesn’t have to spend that much time on it. It’s also a significant cost reduction opportunity and encourages high involvement in the organization as reps create the knowledge bas and use it.”
Xerox currently saves between 5 and 10 percent on labor and parts costs from the success of its Eureka project. One example of this is when a Canadian colleague had entered the solution to a problem that was posted by Brazilian engineer. Instead of replacing the copier the which would have cost $40,000 all that was required was a 90 cent part.
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