The most challenging part of implementing the system for Xerox was getting its employees to use the system. Employees did not want an added duty to the their daily work day. The company decided to provide the engineers the ability to author their posts and solutions so that they would get credit. “Once we enabled the them to attach their name, it became a professional peer process. They’re proud of their solutions and are recognized for it” Holtshouse explained. Also there is a danger if taking away resources and time from other priorities.
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